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Engagement Manager @Simplee Palo Alto, CA, United States Full Time

About Us:
Simplee is transforming the way patients pay bills and engage with healthcare providers. Since our founding in 2010, we focus on making a consumer friendly experience for patients. We offer healthcare providers a comprehensive suite that patients LOVE. By earning estimate, billing, and payment trust and clearing the way for self-service adoption, Simplee leads to higher collection rates, lower costs and happier patients.
The Role
We are looking for an Engagement Manager to join our team in transforming the financial experience in healthcare. As part of the Client Services team, the Engagement Manager is responsible for scoping, leading, and ensuring the success of Simplee implementations while ensuring customer satisfaction and business success. The Engagement Manager will also work with the Product Development and Sales teams to support up-sell and cross-sell opportunities as well as managing existing deployed solutions. In this role you will have the opportunity to grow with our exciting and innovative team as we bring these important solutions to the healthcare industry. If you are dedicated, positive, and have a solid work ethic we'd like to talk with you.

What you will do
  • Manage complex Simplee cloud based implementations, including; requirements gathering, developing scope, scheduling, prioritizing and managing risk
  • Lead an implementation team consisting of development resources.
  • Define goals, tasks and resources needed to complete the project
  • Create a schedule and timeline for the project
  • Manage and track all resources and activities to ensure all deliverables will be completed on time
  • Partnering with Product Managers/Design to provide technical guidance in support of building a phenomenal product.
  • A project manager is expected to lead and support the project team all the way to completion and even after
  • Quality Delivering a quality solution to the client is the key to success
  • Monitor and report on the project status to keep the client and anyone who holds a stake in the completion of the project informed
  • Define any problems that may occur, and identify solutions
  • Manage any changes that are added to minimize the impact on the overall project
  • Review the management process after the project is over and identify any steps in the process that can be improved upon for the next project
  • Develop internal relationships with Development, Sales, Marketing, and Client Services
  • Travel as needed to ensure success
Our Ideal Candidate Has:
  • Key Performance Indicators
    • Development of thorough and crisp definition of our implementations including precise timeframes and implementation goals and results
    • On time and within budget implementations resulting in high levels of customer satisfaction
    • Effective leadership of Simplee teams
    • Clear and timely communications and project reporting
  • Experiences and Skills We Are Excited About
    • BS degree in MIS or Business Management, MBA with MIS or Management concentration preferred
    • Excellent project management skills required, PMP Certification a strong plus
    • Experience with complex cloud based solutions within large enterprises required
    • Experience managing multiple projects simultaneously required
    • Excellent problem solving, decision-making, and analytical skills
    • Knowledge of both theoretical and practical aspects of project management
    • Knowledge of project management techniques and tools
    • Direct work experience in project management capacity planning
    • Experience with payment processing a strong plus
    • Industry experience in healthcare finance management a plus
    • Excellent communication skills, both verbal and written
    • Highly organized and motivated
    • Ability to lead internal and external project teams in order to meet analysis objectives
What we can offer:
  • Competitive compensation
  • Vacation as needed (no cap on days)
  • Generous contributions towards health care coverage
  • Fully stocked kitchen, and super happy hours
  • Your choice in Macbook products to work on

Simplee is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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