About us:
We believe in making the creative
process easier for anyone with a camera. Our first product, GNARBOX, is a
pocket-sized computer that can backup, edit, and manage media faster than ever
before. Whether you’re on the slopes, trails or in the studio, GNARBOX provides
the tools and platform necessary for editing and sharing photos and videos at
the speed of life.
The role:
Gnarbox is looking for a Customer
Support Associate that is dedicated to solving problems, paying close attention
to detail, and troubleshooting problems on the fly. Taking care of the
customer’s needs is a top priority and Gnarbox is dedicated to go above and
beyond. Being able to handle customer facing interactions with excellent
communication skills as well as being able to stay calm under pressure are
important qualities for this position.
Our ideal candidate has:
- A strong work ethic and willingness to work extra hours
if needed, and even provide some support on weekends when customers are
most active.
- An ability to troubleshoot technical issues at a
moment’s notice while being able to communicate with the customer
effectively.
- Possess strong interpersonal skills.
- Be a strong camera and technology user that is capable
of interfacing comfortably with customers not just from a technical
perspective, but also being able to empathize with the issues the customer
is facing.
- Be able to identify sales opportunities and be able to
close on them at the right time.
- Be located in the general Los Angeles area.
You will:
- Manage daily customer support via live chat, which
includes educating leads who may have questions about GNARBOX and
supporting current customers.
- Troubleshoot and provide technical support via live
chat and answer technical questions/troubleshoot in the Facebook Creators
group.
- Submit relevant bugs to the software test log daily.
- Keep the Marketing and Product departments up to date
regarding customer requests and issues so that changes can be implemented
when necessary.
- Take responsibility for any customer shipping issues
and product returns.
- Ensure that all customer contact is positive and
resolves any issues in a way satisfactory to both the customer and
company.
- Continue to build a community of users who trust
Gnarbox to provide them with top notch support from shipping to technical
support, knowing that the company is receptive to feedback and
suggestions.
What we can offer:
- Competitive Salary
- Equity
- Health benefits
- Bonuses
Gnarbox is an equal opportunity
employer and values diversity at our company. We do not discriminate on the
basis of race, religion, color, national origin, gender, sexual orientation,
age, marital status, veteran status or disability status.
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